Shipping Returns and Policy Page
(COVID-19 DELAYS) All U.S. orders are shipped within 15-20 business days business days Monday - Friday 9:00am - 5:30pm. Please allow 7-10 business days for delivery within the U.S for in stock items, and 14-21 business days for custom orders.
Do you ship internationally?
All the time!! We have a large customer base overseas and ship all over the world. Please note that international orders are subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer.
We use USPS, and UPS domestically, and FedEx for large wholesale orders to our international customers.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will notify you when the piece is restocked. Once the item becomes available we will ship your order within 48 hours.
RETURNS & EXCHANGES
Can I return my purchase?
If something doesn't fit, or you just would like to return it, email our returns department at email@example.com.
Spooler, Inc will provide an exchange or refund for any items returned within 21 days of online purchase, under the following circumstances:
1.The item is not worn 2.The item are unwashed 3.The original tags are attached. 4 The item is free of defects. The item was NOT made to order. (In other it was not personalized or customized for a particular customer.)
Custom orders can be sent back to be modified free of charge, but not returned. Once a custom item is mailed back for modifications, please allow 7-10 business days for modifications to be completed. A custom order specialist will be in contact with you throughout the process. You email firstname.lastname@example.org for more information.
There is no charge for exchanges; but returns are shipped at the customers expense and shipping charges are non-refundable. If you receive a damaged or defective product, please notify us by calling the number below or emailing us at email@example.com within three days of receiving the product to be eligible for a return
(Exemptions to return policies.)
Any items marked down by more than 25% cannot be returned.
How do I return an item? (Continental US Orders)
To return an item, simply shoot an email to firstname.lastname@example.org and mention that you would like to return your order. We will provide you with a pre-paid return address label which you can print out and affix to your package. Pack up the items you wish to return with a copy of your invoice, and affix the prepaid label. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired item/size. You can call UPS to pick up your package or drop it off at any UPS Store.
NOTE: There is no charge for exchanges; however, if you received free shipping from a promotion code or coupon,
Spooler, Inc reserves the right to charge for shipping costs associated returned orders.
The California (CA) state sales tax rate is currently 6.5%. However, California adds a mandatory local rate of 1% that increases the total state sales and use tax base to 7.5%.
|California||Tax||7.5%||0.0% to 2.5%|
Ordering & Payment
PLACING A WEB ORDER
When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Then, click on the Cart, located at the top right section of the screen. Click "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Check Out" once more to finish.
Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it.
Please note:You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI and Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.
Once you place your order, you will be given an order number. You will also receive a confirmation email with an order summary.
You can always contact email@example.com for your order status or login into your account to see of your order has been filled at any time.
CHANGE AN ORDER
We start working on your order as soon as it is placed, so we are unable to cancel or make any changes to an order after it has been confirmed.
Website Terms and Conditions
ACCEPTANCE OF TERMS
Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
USE OF THE SITE
The Site allows you to shop online for Tymelss products and services. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about users’ personal information; (d) maneuvering the price of any item or interfere with other users' listings; (f) post false, inaccurate, misleading, defamatory, or libelous content; (g) take any action that may damage the rating system.
This Agreement will remain in full force and effect while you use the Website. You may terminate your membership at any time for any reason by following the instructions on the “TERMINATION OF ACCOUNT” in the setting page. We may terminate your membership for any reason at any time. If you are using a paid version of the Service and we terminate your membership in the Service because you have breached this Agreement, you will not be entitled to any refund of unused subscription fees. Even after your membership is terminated, certain sections of this Agreement will remain in effect.
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We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. We may change, restrict access to, suspend or discontinued the site or any part of it at anytime. The information, content and services on the site are provided on an “as is” basis. When you use the site and or participate therein, you understand and agree that you participate at your own risk.
INTELLECTUAL PROPERTY rights
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Failure of the www.hdlvusa.com to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.
and Severability of Terms.
In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.
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ATTN: Returns & Exchanges
19749 Dearborn St,
Chatsworth, CA 91311