Returns and Exchanges

Returns and Exchanges

Can I return my purchase? 
If something doesn't fit, or you just would like to return it, email our returns department at shipping@spooler.co, and we will provide you with a return address label (Within US only).

Spooler, Inc will provide an exchange or refund for any items returned within 21 days of online purchase, under the following circumstances:

1.The item is not worn 2.The item are unwashed 3.The original tags are attached. 4 The item is free of defects. The item was NOT made to order. (In other it was not personalized or customized for a particular customer.)

Custom orders can be sent back to be modified free of charge, but not returned. Once a custom  item is mailed back for modifications, please allow 7-10 business days for modifications to be completed. A custom order specialist will be in contact with you throughout the process. You email shipping@spooler.co for more information.

There is no charge for exchanges; but returns are shipped at the customers expense and shipping charges are non-refundable. If you receive a damaged or defective product, please notify us by calling the number below or emailing us at info@hdlvusa.com within three days of receiving the product to be eligible for a return

(Exemptions to return policies.)

Sale Items
Any items marked down by more than 25% cannot be returned.

How do I return an item? (Continental US Orders)
To return an item, simply shoot an email to shipping@spooler.co and mention that you would like to return your order. We will provide you with a pre-paid return address label which you can print out and affix to your package. Pack up the items you wish to return with a copy of your invoice, and affix the prepaid label. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired item/size. You can call UPS to pick up your package or drop it off at any UPS Store.

NOTE: There is no charge for exchanges; however, if you received free shipping from a promotion code or coupon,

Spooler reserves the right to charge for shipping costs associated returned orders. 

Spooler
ATTN: Returns & Exchanges

19749 Dearborn St,

Chatsworth, CA 91311