Returns and Exchanges
Returns and Exchanges
Can I return my purchase?
If something doesn't fit, or you just would like to return it, email our returns department at firstname.lastname@example.org, and we will provide you with a return address label (Within US only).
Spooler, Inc will provide an exchange or refund for any items returned within 21 days of online purchase, under the following circumstances:
1.The item is not worn 2.The item are unwashed 3.The original tags are attached. 4 The item is free of defects. The item was NOT made to order. (In other it was not personalized or customized for a particular customer.)
Custom orders can be sent back to be modified free of charge, but not returned. Once a custom item is mailed back for modifications, please allow 7-10 business days for modifications to be completed. A custom order specialist will be in contact with you throughout the process. You email email@example.com for more information.
There is no charge for exchanges; but returns are shipped at the customers expense and shipping charges are non-refundable. If you receive a damaged or defective product, please notify us by calling the number below or emailing us at firstname.lastname@example.org within three days of receiving the product to be eligible for a return
(Exemptions to return policies.)
Any items marked down by more than 25% cannot be returned.
How do I return an item? (Continental US Orders)
To return an item, simply shoot an email to email@example.com and mention that you would like to return your order. We will provide you with a pre-paid return address label which you can print out and affix to your package. Pack up the items you wish to return with a copy of your invoice, and affix the prepaid label. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired item/size. You can call UPS to pick up your package or drop it off at any UPS Store.
NOTE: There is no charge for exchanges; however, if you received free shipping from a promotion code or coupon,
HDLV Apparel Group, Inc reserves the right to charge for shipping costs associated returned orders.
HDLV Apparel Group, Inc
ATTN: Returns & Exchanges
P.O Box 17454